Shipping policy

  1. Shipping Areas
    Currently, we only ship products within EU. If you're unsure whether we deliver to your specific area, please contact our customer service before placing your order.

  2. Delivery Times
    Our decal kits are not in stock. Please note that delivery times are estimates and do not guarantee that the product will arrive by a specific date.
    The estimated delivery time for decal kits is 2-4 weeks, including shipping (2-3 days).

  3. Shipping Costs
    Shipping costs are determined by the size, weight, and shipping address of the order. The final shipping costs will be displayed at checkout before you confirm your order.

  4. Delivery Methods
    The shipping company depends on the delivery country you choose. If you want to know the delivery company which we use to deliver to your country, please contact our customer service!

  1. Order Tracking
    Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking code. You can use this code to track the progress of your order on the delivery service's website.

  2. Lost or Damaged Shipments
    If your order does not arrive within the estimated time or is damaged during transit, please contact us as soon as possible. We will investigate the situation with the delivery service and arrange for a replacement product if necessary.

  3. Shipping Issues
    If there are any issues with the delivery, such as an incorrect shipping address or the absence of the recipient, we will attempt to contact you to resolve the situation. The customer is responsible for any additional costs that may arise from providing an incorrect shipping address or other erroneous information.

  4. Contact Information
    If you have any questions regarding our shipping policies, please contact our customer service via email at Info@jsmdecals.com